Last Updated: 02/06/2026

Thank you for choosing VISHRO TECHSERV PRIVATE LIMITED. Customer satisfaction is our priority, and we are committed to providing a reliable and transparent shopping experience. This Refund & Returns Policy explains the terms and conditions governing returns, replacements, refunds, and cancellations for products purchased through our website.

1. Eligibility for Returns

We accept return requests under the following circumstances:

a. Damaged or Defective Products

You may request a return, replacement, or refund if:

  • The product is delivered in a damaged condition.

  • The product is defective or does not function as intended upon arrival.

  • The issue is reported within 7 days of delivery.

  • Supporting evidence such as photographs and/or an unboxing video is provided.

b. Incorrect Product Delivered

If you receive a product different from the one ordered:

  • Notify us within 48 hours of delivery.

  • Ensure the product remains unused.

  • Retain all original packaging, labels, manuals, accessories, and warranty documents.

c. Missing Items or Accessories

If any item, component, or accessory is missing:

  • Contact us within 48 hours of delivery.

  • Provide photographs of the package received and its contents.

2. Non-Returnable and Non-Refundable Items

Returns and refunds may not be accepted in the following cases:

  • Products damaged due to misuse, negligence, accidents, improper installation, liquid exposure, or unauthorized handling.

  • Products showing signs of physical damage after delivery.

  • Products with removed, altered, or missing serial numbers, IMEI numbers, labels, or security seals.

  • Products returned without original packaging, accessories, manuals, warranty cards, or bundled promotional items.

  • Software products, digital downloads, activation codes, subscriptions, gift cards, or downloadable content.

  • Products damaged due to unauthorized repairs, modifications, or tampering.

  • Products specifically marked as non-returnable or non-refundable at the time of purchase.

3. Return Conditions

To qualify for a return:

  • The product must be in its original condition.

  • All accessories, manuals, warranty cards, cables, adapters, and promotional items must be included.

  • The product should be securely packed to prevent transit damage.

  • Product serial numbers and identifiers must match our records.

Products that do not satisfy these conditions may be rejected or may qualify only for a partial refund where permitted by law.

4. Return Process

Step 1 – Contact Customer Support

To initiate a return request, please email us with:

  • Order Number

  • Customer Name

  • Product Name

  • Reason for Return

  • Photographs and/or videos demonstrating the issue

Step 2 – Verification

Our support team will review your request and may request additional information if necessary.

Verification typically takes 1–3 business days.

Step 3 – Return Authorization

Once approved:

  • We may arrange a pickup through our logistics partners, or

  • Provide instructions for shipping the product to an authorized return facility.

Returns sent without prior authorization may not be accepted.

Step 4 – Product Inspection

Upon receipt, our technical team will inspect the returned product to verify eligibility for a replacement or refund.

5. Refund Policy

Once the returned product successfully passes inspection:

  • Refunds will be issued using the original payment method whenever possible.

  • If the original payment method is unavailable, an alternative refund method may be arranged.

Estimated Refund Processing Times

  • Credit/Debit Cards: 5–10 Business Days

  • UPI Payments: 3–7 Business Days

  • Net Banking: 5–10 Business Days

  • Other Payment Methods: Subject to payment provider processing timelines

Actual processing times may vary depending on banks, financial institutions, and payment gateways.

6. Shipping Charges

Shipping charges are generally non-refundable.

However, shipping fees may be refunded when:

  • A defective product was delivered.

  • An incorrect product was shipped by us.

  • The return is approved due to an error on our part.

7. Replacement Policy

Eligible products may qualify for replacement when:

  • The issue is reported within the applicable return period.

  • The defect or issue is verified through inspection.

  • Replacement inventory is available.

If the same product model is unavailable, customers may choose:

  • A full refund, or

  • An alternative product with applicable price adjustments.

8. Order Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch by contacting our customer support team.

After Shipment

Once an order has been shipped, cancellation requests cannot be accepted.

Customers may request a return after delivery if the product qualifies under this policy.

Approved cancellation refunds are generally processed within 3–7 business days.

9. Manufacturer Warranty

Many consumer electronics products sold by VISHRO TECHSERV PRIVATE LIMITED are covered by manufacturer warranties.

After the applicable return period expires:

  • Warranty claims must be handled directly through the manufacturer or authorized service center.

  • Warranty terms and coverage vary by brand and product.

  • We may assist customers with warranty-related guidance and support information.

  • Warranty service timelines are determined by the manufacturer.

10. Inspection and Fraud Prevention

To ensure fair usage and protect all customers:

  • Returned products may undergo technical inspection.

  • Claims involving damage, missing items, or incorrect products may require photographic or video evidence.

  • Returns containing altered, substituted, damaged, or tampered products may be rejected.

  • We reserve the right to deny claims that do not comply with this policy.

11. Limitation of Liability

Our liability under this Refund & Returns Policy shall be limited to:

  • Product replacement, or

  • Refund of the purchase amount paid for the affected product.

VISHRO TECHSERV PRIVATE LIMITED shall not be liable for indirect, incidental, special, or consequential damages arising from product use, delivery delays, warranty claims, or return processing.

12. Changes to This Policy

VISHRO TECHSERV PRIVATE LIMITED reserves the right to modify or update this Refund & Returns Policy at any time.

Any revisions will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically.

13. Contact Us

For assistance regarding returns, refunds, replacements, cancellations, or warranty-related matters, please contact us:

VISHRO TECHSERV PRIVATE LIMITED

Email: info@vishrotechserv.com

Phone: +91 9384666732

Address: 308 – Third Floor, 2/29, Plot B, Regus, Cenotaph Road 1st Street, Alwarpet, Chennai, Tamil Nadu, 600018.